Refund Policy

Effective 2026-11-01

This policy is part of our Terms of Service. Nothing here limits rights you have under consumer protection law that can’t be waived.

Investigations that don’t finish

• No report: if an investigation ends without a report, for example because a data source failed or the run was interrupted, the credit returns to your balance automatically. An interrupted run is settled the next time you open your investigations.
• Evidence but no analysis: if the records were gathered but the AI analysis couldn’t be written, you can retry at no charge, up to 3 times. If it still fails, the credit returns to your balance and you keep the evidence.

Investigations that finish

Once a report is delivered, the investigation has been used, so it isn’t refundable because the result is disappointing, because a trace ended at a wallet or service, or because funds weren’t recovered. Reports state these limits, and the service doesn’t recover funds.

If a report is materially wrong because of our error, such as an amount that differs from the blockchain record, email us within 30 days with the report number. If we confirm the error, we’ll correct it or return the credit.

Unused credits

You can ask for your unused balance back at any time. Credits that were spent, and credits we gave you at no charge, aren’t included.

• We refund in USDT on the Tron network (TRC-20), to a wallet you control. We may ask you to prove that you control the wallet the deposit came from.
• The won balance is converted to USDT at the Upbit rate on the day we process the refund, or Bithumb’s if Upbit’s isn’t available. The USDT you receive can differ from what you sent, because the rate moves.
• We deduct the network fee for the transfer, and tell you the amount before we send it.
• We process refunds within 14 business days of receiving the details we need.

Deposits that weren’t credited

• Under 1 USDT: these aren’t credited. Email us the transaction hash and we’ll try to return it if the amount is more than the network fee.
• The wrong token on Tron: we may be able to return it if we can technically do so, less the network fee, but we don’t promise to.
• The wrong network: funds sent on another network usually can’t be recovered, and we can’t promise anything.
• A deposit that hasn’t appeared: open your credits page, which checks again, and if it still doesn’t appear, email us the transaction hash.

When we can’t refund

We may hold a refund if the law requires it, or while we look into a suspected breach of our terms, such as funds from crime. We’ll tell you when we’re allowed to.

How to ask

Email admin@streamize.net from your account’s address with what you’d like refunded, and the transaction hash if there is one.

Business details

• Company: Streamize Co., Ltd. (스트리마이즈 주식회사)
• CEO: 박주찬
• Business registration no.: 677-87-02793
• Mail-order sales registration no.: 2025-서울서초-0659
• Address: 서울특별시 서초구 사임당로8길 13, 4층 402호, K 327호 (서초동)
• Phone: 010-2128-9446
• Email: admin@streamize.net